Refund policy

Change of Mind (14-day cooling-off period)

In line with South African law, you may cancel your order and return your item(s) within 14 days of receiving them, for any reason — Including simply changing your mind.

To qualify:
- Item must be unused, unwashed, and in its original packaging
- Return shipping costs are for the customer's account
- Refunds are processed within 7–14 business days of us receiving and inspecting the item

Faulty, Damaged or Incorrect Items

If your blanket arrives damaged, faulty, or different from what you ordered:
- Contact us within 48 hours with photos of the issue
- You may choose a full refund or replacement at no cost to you
- We cover return shipping for faulty, damaged, or incorrect items

Non-Returnable Items

For hygiene reasons, used or washed blankets cannot be returned unless faulty. Clearance/final sale items are not eligible for change-of-mind returns (your rights for faulty goods always remain).

How to start a return
Email info@cozynoms.co.za with your order number and reason for return. We'll provide return instructions.

Refund Method
Approved refunds are issued to your original payment method. Please allow up to 10 business days to reflect, depending on your bank.